Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return:

  • The return request must be made within 7 days of receiving the order.

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging, with all accessories, tags, manuals, and other included items.

  • The product must not be damaged, used, washed, or altered by the customer.

Non-Returnable Conditions

We may not accept returns for products that have been used, damaged by the customer, or returned without the original packaging and accessories.

For hygiene reasons, products that have been used may not be eligible for return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos or videos of the product and packaging.

After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.

Return Shipping

The customer is responsible for the return shipping cost unless the product received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item. We are not responsible for items lost during return shipping.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed according to the payment method and applicable processing time.

If the returned product does not meet our return conditions, the refund may be refused or adjusted.

How to Request a Return

To request a return, please contact our customer support with:

  • Your order number

  • The reason for the return

  • Photos or videos of the product, if applicable

Our team will provide you with the return instructions after reviewing your request.

Exchanges

If you would like to exchange a product, please contact us within 7 days of receiving your order. Exchanges are subject to product availability and the return conditions stated above.

Important Notice

We reserve the right to refuse a return or refund if the product does not meet the eligibility requirements stated in this policy.

This Return & Refund Policy applies to purchases made through our online store.